d9999's Privacy Policy

d9999 ("we", "our", "platform") is a trusted online gaming and sports betting platform in Bangladesh. We place the highest importance on the privacy of our users ("you", "your") and are committed to keeping your personal information secure.

This privacy policy will tell you what types of information d9999 collects, how that information is used, who it may be shared with, and what rights you have. This policy applies to d9999's website (https://d9999.mom), mobile application, and all related services.

Our services are for people aged 21 and above only. We do not intentionally collect information from minors. If we become aware that information from a minor has been collected, we will delete it immediately.

d9999 collects various types of information for the purpose of providing its services. This information is collected mainly in two ways:

2.1 Information You Provide Directly

When you register on d9999, open an account, or contact us, you may provide the following information:

• Full name and date of birth (required for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Payment method details (bKash, Nagad, Rocket, Upay or bank account information)
• Messages and questions submitted via support tickets or live chat

2.2 Automatically Collected Information

When you use the d9999 platform, certain information may be collected automatically:

• IP address and device type
• Browser type and operating system
• Cookies and session data
• Service usage logs (login times, game sessions, transaction history)
• Referral source (where you came from before visiting the site)

2.3 Information Received from Third Parties

For identity verification and fraud prevention, we may verify information through trusted third-party services. This may also include transaction confirmation information from payment processors.

d9999 uses your information only for the following specific purposes:

• Account management: Creating, maintaining, and securing your account.
• Identity verification: Conducting the KYC (Know Your Customer) process required for age verification and prevention of financial crime.
• Financial transactions: Processing deposits, withdrawals, and bonuses — via our payment methods (bKash, Nagad, Rocket, Upay, and bank transfer).
• Customer support: Providing support via 24/7 live chat and email.
• Platform improvement: Enhancing and personalising the user experience.
• Security & fraud prevention: Detecting suspicious activity and protecting the integrity of the platform.
• Responsible gaming: Identifying problematic gaming behaviour and providing necessary support.
• Legal obligations: Complying with applicable laws and regulations.

We will never sell your information to third parties for commercial purposes.

d9999 may share your information with the following parties on a limited and necessary basis:

4.1 Service Provider Partners

Necessary information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, and banking services), identity verification, and technical infrastructure management. These partners are contractually bound to comply with our data protection standards.

4.2 Legal Obligations

We may be required to disclose information under court orders, regulatory authority directives, or other legal requirements. In such cases, we will always disclose only the minimum information necessary.

4.3 Business Transfer

If there is a change in d9999's ownership or management for any reason, user information may form part of that transfer. In such cases, we will notify you in advance.

Your information is not shared with any parties other than those mentioned above.

d9999's website uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Help improve our services by analysing how the site is used.

5.2 Cookie Control

You can control or disable cookies from your browser settings. However, disabling certain essential cookies may mean some d9999 services do not work correctly.

d9999 follows industry-standard technologies and practices to ensure the security of your information.

6.1 Security Measures

• SSL encryption: All data exchanged between you and our servers is protected via SSL encryption.
• Encrypted storage: Sensitive information is stored in encrypted form.
• Access control: Only authorised staff can access the information they need.
• Regular security audits: Regular audits are conducted to identify and address platform vulnerabilities.

6.2 Data Retention Period

Your information will be retained for as long as your account remains active. Even after an account is closed, information required for legal obligations, dispute resolution, or fulfilment of contractual terms may be retained for a defined period.

While we strive to ensure the highest level of security, no digital system is 100% secure. We therefore ask you to use a strong password and keep your login details confidential.

As a d9999 user, you have the following rights over your personal information:

• Right to access: You can request a copy of the information we hold about you.
• Right to correction: If your information is incorrect or incomplete, you can request that it be corrected.
• Right to erasure: In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to object to processing: You can object to your information being processed for specific purposes.
• Right to data portability: You can receive your information in a structured, machine-readable format.
• Right to withdraw consent: Where information is processed on the basis of consent, you can withdraw that consent at any time.

To exercise these rights or for any questions about your information, contact us at [email protected].

bKash, Nagad, Rocket, Upay, and bank transfer can be used for financial transactions on d9999. The security of these transactions is our top priority.

• Sensitive payment information (such as mobile banking PINs or full bank account numbers) is never stored on our servers.
• All financial transactions are processed through the secure gateway of the relevant payment service provider.
• Only the minimum information necessary is retained as proof of transaction.
• If a suspicious transaction is detected, we will make every effort to notify you immediately.

The minimum deposit amount on d9999 is ৳200 and the minimum withdrawal amount is ৳500. All transactions are secured via SSL encryption.

The d9999 website may sometimes reference third-party services. These third parties have their own privacy policies, and d9999 is not responsible for their methods of collecting and using information.

Game software providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others may collect certain technical information within their own gaming environments. Their own policies apply in this regard.

d9999 reserves the right to amend this privacy policy as needed. For any significant changes, we will notify you via your registered email address or through a notice on the platform.

Continued use of our services after any changes will be taken to mean you agree to the updated policy. We therefore recommend that you review this policy regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact d9999's support team. We will process your request as quickly as possible.

We aim to process your privacy-related requests within a set timeframe. In some cases, additional information may be requested to verify your identity.